Are you tired of IT letdowns?

Many businesses struggle with slow responses, surprise costs, and IT partners who only react after things go wrong.

It’s frustrating when your provider can’t scale with you or fails to keep your systems secure and up to date.

Missed calls, unclear billing, and poor communication can leave you feeling unsupported and exposed.

You deserve an IT partner who truly listens and stands by your side, every step of the way.

True 24/7 support

Always here, never just on-call.

No hidden fees

Simple pricing, no onboarding surprises ever.

Results you can trust

9.85

CSAT score

85%

First-call resolution

1

Missed call/month

75+

Years experience

How a love of tech became our mission

Over 40 years ago, Chuck Poole discovered his love for computers.

That passion led him to create software for organizations like the United Nations, FBI, and MTV, always focused on making technology work for people.

Today, Chuck and the PalmTech team carry on our mission: helping clients boost productivity, cut costs, and protect what matters most—with warmth and dedication every day.

What guides us

Our values shape every decision and every client experience.

Client-centric care

We listen, respond, and put your needs first—building relationships based on trust, not transactions.

Reliability always

Count on us for prompt help, proactive monitoring, and solutions that keep your business running smoothly.

Future-ready mindset

We stay ahead of industry changes, bringing you the latest technology and security to keep you safe and competitive.

Genuine transparency

Clear communication and fair pricing mean you always know where you stand—no surprises, just honesty.

Who we help best

We support businesses and nonprofits in West Palm Beach and South Florida who need dependable IT and a partner who truly cares about their success.

  • Businesses with 25 to 150 employees.
  • Based in West Palm Beach and surrounding South Florida areas.
  • We serve all industries but particularly, nonprofits, healthcare, legal, and manufacturing teams.
  • Growing businesses seeking honest, long-term IT partnership.

What our clients say

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"PalmTech is one of the Best Companies out there, there knowledge, experience and customer service is the BEST!!!!!"

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"Outsourcing with a trusted IT company has been a very good decision for us and we would highly recommend it.

It has proven to be of good value to our company and has allowed our internal resources to focus on our business rather than IT."

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"Their technicians are always professional, skilled, and pleasant to work with.

They handle issues quickly and keep communication clear every step of the way.

We really value the dependable support they offer"

Always here, always improving

We believe IT support should be simple, honest, and always there when you need it. That’s why we offer flexible agreements, no onboarding fees, and same-day responses to keep your business moving.


Our nearly perfect client satisfaction and 24/7 support mean you’ll always have a partner who grows with you, adapts to change, and puts your needs first—today and tomorrow.

Meet our team

Get to know the friendly, experienced people who make PalmTech your trusted IT partner.

Team Member
01
Chuck Poole

CEO

Team Member
03
James Montague

CEO of PalmTech

Team Member
02
Roger Underwood

President