IT help you can count on

Managed IT Services

You want technology that just works so your team can get on with the day. Our managed IT services in Houston keep everything running smoothly.

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Managed IT Services

A real team that answers fast and follows through

If you're tired of chasing slow IT help, we change that. Our managed IT services give you a 24-hour help desk and a 30-minute SLA on every ticket.

At RTC Business Solutions, we've spent 43 years as a managed IT service provider for local businesses. We're also a Microsoft Office 365 and Dell Technologies Partner.

The results speak for themselves. Calls get answered in 12 seconds, our clients rate us 94% for satisfaction, and our Net Promoter Score sits at 95.

Managed IT Services

Managed IT services in Houston that put you first

We build real relationships with the people we support. Our managed IT support means we reach out first with updates, so you never have to chase us.

Our IT managed services cover Microsoft 365, Dell hardware, and NEC phone systems, backed by our partner certifications. A monthly performance report shows exactly how we did.

With 43 years behind us, you get IT support you can count on. If something goes wrong on our watch, we own it and fix it. No passing you around.

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Managed IT Services

Our managed IT services built around your business

Here's everything we handle to keep your systems running. Pick what you need, or let us cover it all.

IT Support Center in Houston, TX | RTC Business Solutions

Our IT support center answers reported problems fast and keeps you updated throughout. Your team gets back to work sooner.

Microsoft Cloud Services in Houston, TX

Our Microsoft cloud services pair management with quick answers to user questions. Your team gets fast help and keeps working.

Cyber Security in Houston, TX | RTC Business Solutions

Our managed cybersecurity services take security off your desk with a friendly, hands-on team. You get protection without the stress.

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We answer in 12 seconds. Have 40 or more users needing managed IT support services?

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Frequently asked questions

What do your managed IT services in Houston cover?

Our managed IT services in Houston cover the day-to-day tech your team relies on. That includes a 24-hour help desk, a 30-minute SLA on every ticket, and support for Microsoft 365, Dell hardware, and NEC phone systems.

We also run a utilization audit across all your software. Anything unused or underused gets flagged, and if you're paying for it without using it, we cut it.

Every month, you get a performance report that shows what we did. If we missed something we committed to, you get service credit.

How does switching to a new managed IT service provider work?

We handle the whole move for you, including migration, setup, and full configuration. Your team stays online and productive from day one, so there's no long gap while things settle.

Our team plugs into yours right away. If your internal IT team doesn't feel the difference within 60 days, you get service credits. From there, our managed IT support simply becomes part of how your business runs.

What happens when something breaks after hours?

Our help desk runs 24 hours a day, and every ticket you raise is covered by a 30-minute SLA. When you call, a real person picks up within 12 seconds.

If something goes wrong on our watch, we own it and we fix it. We won't blame the vendor or pass you from person to person.

Are managed IT services a good fit for a business with 40 or more users?

Yes. We work best with businesses that have 40 or more users, whether you have an internal IT team or not. If you do, our managed IT services plug into it from day one.

We also keep costs fair. Find a lower price for the same level of service anywhere else, and we'll match it with no negotiation needed.

How will I know your IT managed services are working?

You'll get a performance report every month that shows what we committed to and what we delivered. If we fall short, we issue service credit without you having to ask.

Our track record helps too. Our customer satisfaction score is 94%, and our Net Promoter Score is 95. We also reach out first with updates, so you're never left wondering.

What if I'm not happy with the service?

We get it. Signing up for managed IT support services is a big decision, so we put real guarantees behind ours. If your team doesn't feel the difference within 60 days, you get service credits.

If we ever miss a commitment in your monthly report, we issue credit too. After 43 years in business, we've built our name on following through.